What materials are used in your jewelry designs?

We use a variety of high-quality materials for our jewelry, including freshwater pearls, glass beads, acrylic beads, crystal, Hematite, as well as nylon, steel, and wire resistant fishing gear supporting at least 5kg each to ensure long-term durability.


Do you offer a warranty for your products?

Yes, we offer a one-year warranty for all our products, with shipping costs borne by the customer. Additionally, our bags come with a two-year warranty.

How do I care for my Does Herself Gems jewelry?

To maintain the beauty of your jewelry, we recommend that you clean it regularly with a soft, dry cloth. Avoid contact with harsh chemicals and store them in a dry place when not wearing them.

Do you offer custom options for your jewelry?

Yes, we offer customization options for some of our jewelry. Contact us to discuss your specific needs and we will be happy to create a unique piece of jewelry for you.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. See our Return and Exchange Policy for detailed information on how to return or exchange an item.

What are the details of your after-sales service (after-sales service)?

We offer a one-year warranty for all our products, with shipping costs borne by the customer. Additionally, our bags come with a two-year warranty. If you encounter a problem with your product during the warranty period, please contact us and we will be happy to help you resolve the problem.

Where can I find information about accepted payment methods?

Accepted payment methods are usually indicated during the ordering process on our website. If you have additional questions about payment options, please do not hesitate to contact us.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order in real time.

If you have any further questions or concerns, please do not hesitate to contact us. We are here to help you 😊!